Archive for the ‘Community Involvement’ Category
Thursday, January 3rd, 2013
How do you interpret The American Dream?
Yes, The American Dream – that idealized life that all of us in this great country have within our reach – what does it mean to you? Does it mean owning your own home, having lots of freedom, a great job, or your own prosperous business? Whatever the American Dream means to you, individually, the core necessity of that dream is good health.
Without good health, your own prosperous business will flounder.
Without good health, your great job may be lost.
And without good health, you may not be able to keep the nice house that you worked and saved to attain.
The American Dream is the reason Benefits Connection exists – to connect every individual to the insurance benefits that will give them the best shot at maintaining their good health, and thereby save their dreams.
How do we do this? We do it in three ways: Teamwork, Giving, and Individual Service.
Here at Benefits Connection, part of our core philosophy is Ralph Waldo Emerson’s wise statement, “There is no limit to what can be accomplished if it doesn’t matter who gets the credit.”
Working as a well-oiled machine, our team is made up of unique individuals, each with special talents and abilities critical to the success of the company, and to its goal of always providing the best possible service for our clients. With our distinctively individual abilities comes specific roles and responsibilities, so that, rather than considering teamwork to be a way for some to usurp their own responsibilities, each of us recognizes our personal responsibility to our clients, our entire team, and to the company as a whole.
To foster the team principle, we always encourage and celebrate each other’s successes. Knowing that our contributions are valuable creates in each of us a desire to do more, and to do it better.
Instilled in each of us as individuals, and as part of our core culture, is for each team member to recognize that each person’s actions / inactions affect every facet of the company, and therefore affect our clients, for whom our goal is to always provide the best service that we possibly can provide.
With our successful application of the teamwork principle, each member of our team, and each one of our clients, has the ability to reach their own interpretation of The American Dream.
It is a proven phenomenon that the more one gives, the more is received. You may believe that this is a Biblical principle, or you may attribute it to Karma, or you may simply say, “What goes around comes around”. However a person looks at the phenomenon, there is so much ample proof of its existence that we all believe that it truly happens.
When we, as individuals or as businesses, give to others, we not only assist in the abundance and prosperity of those receiving our gifts, but we receive abundance and prosperity in return.
Here at Benefits Connection, one of our core philosophies is a commitment to giving. To demonstrate our sincerity in the philosophy of giving, we encourage our associates’ participation in community and civic affairs. Benefits Connection employees are happy to pay $5 per week to “Dress Casual” while at work. In a business generally populated by people in suits, this is a novel approach, and is much appreciated by our team.
100% of the monies collected from employees in this program are matched by us and used for charitable gifts.
And what do we receive in response to this universal law? As a company, we receive loyal clients and an excellent reputation in our community. As individuals, we receive an increase in our disposable income – after all, we don’t need to come to work every day in a $300 suit! There are many other ways that we see abundance coming to us as a result of our giving, in both small and large ways, both individually and as a company. And the abundance that comes in to the company is useful in helping us to improve our services to our clients.
And, because of our commitment to giving, we are enabling those who receive our gifts, our team members, and our clients, to have a better chance to live their interpretation of The American Dream.
3. Individualized Service.
Another core part of our philosophy here at Benefits Connection is that we always give every client individual, personal, human service. Because individualized service is such a rarity in business, many clients come to us, or stay with us, because of our very personal, knowledgeable service.
Each client is assigned a dedicated account representative, and our customer service lines are answered by one of our specialized Customer Service Representatives, not an automated attendant. This sounds basic, but in today’s world of technology, the human touch is often lost. People are talking to machines and pushing buttons for service and information – our clients deserve better!
Just read through a few of our value statements to see how we give our clients individualized, great service:
We will always provide prompt, accurate, and courteous services to our clients.
We will always communicate and document critical information to the proper people.
We will always service our clients regardless of our area of responsibility.
We will always be courteous and respectful to our clients and to each other.
With this personal, exceptional service, we give and receive a basic need of every human being – to be treated with respect. A person who is treated with respect has the confidence to go out into the world and reach out for their vision of The American Dream.
Living The American Dream
Teamwork, Giving, and Individualized Service are the three philosophical cornerstones that ensure the success of Benefits Connection, the individual team members of Benefits Connection, and each of our individual clients. We are dedicated to providing each client with a unique level of excellence in customer service, and “Connecting People and Benefits with Service Beyond Your Expectations!”
Yes, at Benefits Connection, The American Dream is alive and waiting for us all to pursue!