Meet Our Leadership
||Kelly Walker, President and CEO
There are two things you should know about Kelly. First, she is passionate about helping people. Second, she knows the business of employee benefits. With more than 20 years of experience, she has developed a comprehensive understanding of COBRA and FSA administration which she now utilizes to make important decisions in her role as CEO and President of Benefits Connection. In 2003, Kelly purchased the benefits department at Crichton, Brandon, Jackson & Ward, Inc. and Benefits Connection, LLC, was born. Since then, Kelly has kept busy bringing in new business and making sure that Benefits Connection provides its valued customers with “service beyond their expectations”. She was named NAPW Professional Woman of the Year for 2010/2011 by the National Association of Professional Women. Outside the office, Kelly’s passions are traveling, volunteering, cooking, dancing and hanging out with her family.
Favorite Quote: “It’s not how you start, it’s how you finish”
||Lacey Hancock, Client Services
This Houston native is not only passionate about music and literature, but also servicing the clients of Benefits Connection. Lacey began her career at Crichton, Brandon, Jackson & Ward, Inc. in the benefits department. Her roles at Benefits Connection include ensuring that account deadlines are met, educating clients about rules, informing participants of changes to their accounts, and serving as the point person for supervisory concerns. In a nutshell, Lacey simplifies the process by presenting the details in a manner that is easily understood. With over seven years of experience managing these accounts, she has established herself as the in-house “Flexible Spending Guru”. Besides honing her flexible spending skills, Lacey also loves photography and listening to Led Zeppelin.
Favorite Quote: “Opportunity is missed by most people, because it is dressed in overalls and looks like work.” – Thomas Edison
Debra Ramsey, Compliance Analyst
A quest for knowledge is a continued theme in Debra’s life. She spends her day researching to ensure the compliance of the company’s COBRA and Flexible Spending Account programs. This includes reviewing and communicating IRS Revenue rulings, DOL opinion letters, and future legislation as it relates to business operations, policies, procedures and overall company compliance. She realized her passion for employee benefits administration while working at the Metropolitan Board of Education in the insurance and retirement department. Debra also handles human resources and special projects at Benefits Connection. When she is not researching compliance issues, she spends her time enjoying the finer things in life like nature, reading and football.
Favorite Quote: “You must be the change you wish to see in the world.” – M. Gandhi
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